Return & Refund Policy

At Shinie, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you’re not happy with your jewelry, we are here to help you through our return and refund process.

1. Return & Exchange Conditions

• Items must be in their original, unused condition and in the original packaging with all tags attached.
• You can request a return or exchange within 7 days of receiving your order.

2. How to Initiate a Return or Exchange

1. Contact Us: Please email us at [shinie4u@outlook.com] with your order number and the reason for your return or exchange.
2. Await Confirmation: We will review your request and provide you with the necessary instructions. Once approved, we will provide you with a return shipping address.

3. Shipping Costs

• For returns or exchanges due to defects or errors on our part, we will cover all shipping costs.
• For all other returns, customers are responsible for the return shipping fees.

4. Refund Method

• Refunds will be processed using the original payment method you used for your purchase. You can expect to see the refund reflected in your account within 5-7 business days after we receive the returned item.

Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

• Customized or personalized jewelry
• Items that have been worn or damaged
• Sale or clearance items

6. Special Circumstances

If you receive a damaged or defective item, please contact us immediately. We’ll provide you with return instructions and ensure you receive a replacement or refund as appropriate.

Customer Support

If you have any questions or concerns regarding our return and refund policy, don’t hesitate to reach out to our customer service team. You can contact us at [shinie4u@outlook.com] or call us at [your contact number].

Thank you for choosing Shinie. We appreciate your trust in us and are dedicated to providing you with beautiful jewelry and exceptional service!